Senior Business Analyst

We are looking for a Senior Business Analyst with strong analytical and problem solving skills to join our growing team. Nish Tech is a full-service e-commerce and digital experience consultancy that has been helping brands gain a competitive edge since 2011. As a Sitecore Silver Partner and Optimizely Gold Partner, Nish Tech excels at delivering personalized digital and commerce solutions that improve customer experiences and drive business growth.

The ideal candidate has experience with documenting and managing customer requirements, and the ability to drill down into complex processes to understand business needs across multiple project teams. The Senior Business Analyst will function as a liaison between business and IT, and will be a champion for our customers to ensure their requirements are met.

Essential Job Functions & Responsibilities

  • Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements:
    • Analyzes, identifies and writes detailed description of user requirements, program functions, and steps required to develop or modify computer programs.
    • Makes recommendations for business process improvements with a thorough understanding of technical problems and solutions as they relate to the technology needs.
    • Prepares analysis for production support of systems and applications and associated documentation.
    • Acts as a liaison between business and IT.  Develops and maintains knowledge of customer's business.
    • Creates and tests ad hoc reports.
  • Formulates systems to parallel overall business strategies.
  • Assists with the design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
  • Exhibits strong business knowledge and builds strong customer relationships.
  • Documents end user requirements for data, reports and analyses, training, data quality and performance. Experienced knowledge of reporting tools and databases
  • Strong knowledge of business information data sources and business data rules.
  • Performs other duties as assigned.


  • Understanding of requirements gathering, use case documentation and managing multiple priorities
  • Understanding of different Testing methodologies
  • Professional demeanor
  • Ability and desire to interact with clients
  • Strong analytical and problem solving skills
  • Strong ability to take ownership of assigned tasks and responsibilities
  • Ability to meet project timelines and budgets
  • Ability to work effectively with collaborative project teams
  • Ability to convey technical information to non-technical clients and coworkers
  • Ability to function in a fast-paced work environment
  • Dedicated team player
  • Excellent oral and written communication skills
  • Excellent analytic and problem-solving skills

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Benefits of working for us

  • Paid time off and paid holidays
  • Smart casual dress – business casual with a convenience of top stitch denim pants (when in the office; when at a client site… we mirror their dress code)
  • Flexible work schedule
  • Great health coverage (Medical / Dental / Vision)
  • Life/AD&D/Short-Term & Long-Term disability
  • 401k with company matching
  • Regular happy hours and social events including: movies outings, golf outings, team sports, etc.
  • Company parties & holiday gatherings
  • Special occasion and every Friday team lunches
  • Open office environment
  • Ability to work remote when necessary
  • Offsite and local training/networking events 
  • Continuous training, certifications, and learning opportunities