Web-based customer management systems (CMSs) today provide a much more in-depth level of personalization than ever before. Think about the last promotional email you received. If it was the first email from this company, it probably had a basic personalization component, such as Dear Johnathon in the salutation.
The next month, here comes the second email from this company. Not only does it now say, Dear John, but it also knows more about the subject matter that interests you. How does it know, you ask? Well, it’s quite simple, based on your click throughs from the first email and the fact that you downloaded a white paper from them (entering your name as John instead of Johnathon), the automated features taking place behind the scenes captured your behaviors.
It’s kind of scary, isn’t it?
We agree; however, in order for marketers, business developers and analysts to gain knowledge about your habits and offer you valid, relevant content that you won’t immediate hit the delete button to eliminate, this behavior tracking power is necessary. And in our opinion, rather incredible!
If you are considering personalization and automation, review these four benefits of what it could mean for your company:
Building a system to manage personalized communications can be as easy or hard as you make it. Take your time to plan it right and focus on making it relevant for the end user – not only will they appreciate it, but you will gain credibility, trust and engagement from each of them!